Affordable Product Protection Plans
Protect your Wheels, Tires, and Vehicle Accessories from Accidental Damage
Protect your investment without breaking your budget, all while keeping your family safe. Stay covered from unexpected incidents that can happen on the road. With Extend you can protect your wheels, tires, and vehicle accessories from eligible road hazards starting from day one of your purchase. Adding an Extend Protection Plan is an excellent way to protect yourself from expensive replacements or fixes beyond any manufacturer's warranty.
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Protection Plan Coverage and Benefits
General wear-and-tear
Use your product freely and without worry. We have you covered!
Electrical & mechanical malfunctions
Protection from power surge, disasters and phenomena beyond your control.
Fast & easy online claims
Our claims process is easy, with most claims processed in minutes, not days.
Road hazard coverage
Coverage for potholes, road debris, nails, glass, and more.
Rapid replacements
If your product stops working, Extend will work with you to obtain funds to replace it!
Free shipping on replacements*
We cover the shipping on your behalf*.
Zero deductible
No fees. No deductibles. No hidden costs.
Customer focused support
We're always happy to help, with online support available 24/7.
*The cost of freight shipping is not covered on oversized items.
Fast & Easy Claims
Having a problem with your product? Filing a claim is easy. Contact Extend online through the customer portal or by phone at 877-248-7707. They’ll process your claim in minutes and once approved, send you details on your replacement payout.
General Questions
Q: What are Protection Plans / Extended Warranties?
A: Protection plans are a great way for customers to protect themselves from expensive replacements of their most valued items. Product protection plans, also referred to as extended warranties, extended service plans, or extended service contracts, provide customers with coverage beyond any manufacturer's warranty.
Q: What is an Extend Protection Plan?
A: The Extend Protection Plan is offered by Extend and provides you with coverage beyond any manufacturer’s warranty. There are two types of plans: (1) Base Plans which cover product failure after the manufacturer warranty expires and (2) Accidental Damage from Handling (ADH) Plans which begin at the time of purchase and cover damage caused by accidents, such as spills, drops, and breaks (with regard to tires and wheels, this would include accidental damage from hitting a pothole or running over nails, glass, or other debris that typically would not be in the roadway).
Q: Why should I buy extended warranty coverage?
A: Fixing or replacing wheels, tires, and automotive accessories can be expensive. An Extend Protection Plan is a low-cost way to protect your investment.
Q: What type of tire or wheel damage does an Extend Protection Plan cover?
A: An extended warranty plan from Extend covers damage to your tire(s) or wheel(s) from objects and road conditions not generally found in the roadway. This includes potholes, rocks, wood debris, metal parts, nails, glass, plastic or composite scraps, or any item that causes the tire or wheel to be unserviceable.
NOTE: Extend Warranty Coverage may be offered on certain 'commercial' tires or wheels as those products can also be used on personal trailers and for other personal applications. It should be noted that tires or wheels used for commercial use* ARE EXCLUDED from coverage.
*Commercial Use: A vehicle registered to a business and/or for business purposes. Vehicles that are used in excess of manufacturer’s G.V.W. Vehicles used for construction purposes, delivery purposes, commercial towing, commercial farm operation, tow trucks, snowplows, any type of emergency vehicles, volunteer public service(s), motor pool vehicles, rental, taxi cabs, livery or for excessive hauling and pulling are excluded from coverage.
Q: How do I purchase an Extend Protection Plan?
A: You can add the protection plan to your online shopping cart with your product or you can purchase the plan over the phone through BB Wheels' Sales / Fitment team. Note that an ADH plan can only be purchased at the time the product is purchased, not after.
Q: What is an Unserviceable Tire?
A: An unserviceable tire is one that has been punctured or otherwise damaged to the extent that it is unrepairable (i.e. it CANNOT be repaired with a patch, a plug, or a combination of the two).
Q: What is an Unserviceable Wheel?
A: An unserviceable wheel is damaged and inoperable, or a wheel that will no longer hold a seal with its tire.
Q: If my wheel or tire is deemed Unserviceable, what type of replacement will I receive?
A: Replacement will be made with a virtual gift card containing the amount you paid for the original tire or wheel. The virtual gift card can then be used at bbwheelsonline.com to purchase a replacement product. When it comes to tires, this coverage is valid through the tread life of a tire (tires with 3/32" or less of remaining tread depth are excluded).
Q: What is not covered with the Extend Protection Plan?
A: See Wheel Terms and Conditions and/or Tire Terms and Conditions for exclusions.
NOTE: Extend Warranty Coverage may be offered on certain 'commercial' tires or wheels as those products can also be used on personal trailers and for other personal applications. It should be noted that tires or wheels used for commercial use* ARE EXCLUDED from coverage.
*Commercial Use: A vehicle registered to a business and/or for business purposes. Vehicles that are used in excess of manufacturer’s G.V.W. Vehicles used for construction purposes, delivery purposes, commercial towing, commercial farm operation, tow trucks, snowplows, any type of emergency vehicles, volunteer public service(s), motor pool vehicles, rental, taxi cabs, livery or for excessive hauling and pulling are excluded from coverage.
Q: Are Mounting and Balancing Fees covered with an Extend Protection Plan?
A: Mounting and Balancing Fees on original or replacement wheels and tires are not covered.
Q: Are product price increases covered with an Extend Protection Plan?
A: The plan covers like kind and cost. Any increase in the produt price from when the product was originally purchased to when a claim is approved would not be covered.
Q: If I am planning to finance my wheels, tires, or vehicle accessories, why should I add an Extend Protection Plan to my purchase?
A: If you damage your product in a fashion that is not covered by the standard manufacturer warranty, you will still be fully responsible for making payments to complete your financing agreement. An Extend Protection Plan paired with each of the items in your order can help protect your investment, ensuring that you do not have to make payments on wheels, tires, or accessories that you cannot use.
Q: Can I finance an Extend Protection Plan with the rest of my wheels, tires, or vehicle accessories order?
A: Yes!
Q: How many times can I use the Extend Protection Plan?
A: The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.
Q: Are Extend Protection Plans transferable?
A: Yes, Extend Protection Plans are transferable in the situation that you sell your vehicle or purchased products with associated plans on behalf of someone else. See Wheel Terms and Conditions and/or Tire Terms and Conditions, section Conditions for additional information related to the transfer process.
Claims Handling Questions
Q: What do I need in order to use my Extend Protection Plan?
A: You’ll need to provide your contract ID or email address in order to file a claim through the Extend Customer Claims Portal. You can also file a claim by contacting Extend’s Customer Care Team at 877-248-7707.
Q: Where do I find my Extend contract ID?
A: You will receive an email after your purchase with your contract ID, warranty term length, coverage dates, and product name. BB Wheels also keeps a record of every Extend Contract ID that is issued; if you are unable to find your Extend Contract information you can email BB Wheels Customer Service at help@bbwheels.com.
Q: If my product covered by Extend is replaced under the Manufacturer's Warranty, does the Extend plan cover the new product?
A: Yes, the replacement product will be covered.
Q: What is the process to file a claim under an Extend Protection Plan?
A: Extend makes it easy for you to file a claim either through the Extend call center at 877-248-7707 or online in the Extend Claims Portal. Here are the steps:
- You'll need to provide a contract ID or email address.
- Extend then validates your contract coverage by ensuring:
- The protection plan is active.
- The current date is between the Effective & Expiration dates.
- The adjudication questions are answered about the defective product (Ex. when your product stopped working, what caused it to fail, what happened).
- The high-level troubleshooting steps are offered.
- For Wheels, Tires, and most Vehicle Accessories you will be required to supply photographic evidence of the damage to aid in the claims inspection process. For certain Vehicle Accessories, Extend will issue a shipping label via email to send in your defective device for inspection.
- Once the claim is approved, you will receive an approval confirmation email with a link to your virtual gift card.
- You will be prompted to buy an Extend Protection Plan on the new device during the checkout process on the BB Wheels' website.
Extend Cancellation Questions
Q: Can I cancel my Extended Warranty Plan?
A: Yes, you can cancel your coverage by emailing BB Wheels Customer Service at help@bbwheels.com.
Q: When I cancel my Extend plan, how much money do I get back?
A: For annual Base Plans, if you cancel your product protection plan when the product is still under the manufacturer warranty, you will receive a full refund. If you cancel after the manufacturer warranty has expired, you will receive a prorated refund.
For annual Accidental Damage from Handling (ADH) plans, if you cancel your product protection plan within 60 days of purchase, you will receive a full refund. If you cancel 60 days or more after purchase, you will receive a prorated refund.