At BB Wheels, we try hard to get you the correct items, every time. If you need to return a product for any reason, we want to make that as fast and easy as possible. Here are the policies related to returns that may help you understand and navigate the process.
The vast majority of products available at BB Wheels are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.
To initiate a return,a Return Authorization Number must be requested within 30 days of receipt of the product and must be received back to BB Wheels within 45 days of receiving the product. When shipping the return, this return authorization # must be clearly labeled on the package. Items returned without a return authorization # are not eligible for refund.
— Quick Link Guide —
Restocking Fees
All products require a 25% restocking fee. These items qualify for a refund, less the restocking fee and any applicable return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.
— EXAMPLE —
$175.00 (Original purchase price)
-$43.75 (25% restocking fee)
___________________________________________
$131.25 (Total Refund Amount)
***Customer is also responsible for return shipping***
All Shipments over $75 may require a signature upon delivery to ensure items are received safely. If customer is unable to arrange for signature and your shipment is returned, the restocking fee policy shown above will apply. If you have questions or concerns about this, please call us prior to placing your order.
***Product financed through PayTomorrow requires the return restocking fee and all non-returnable items to be paid before the return authorization can be completed.***
See the Non-Returnable Products section for all items not eligible for return.
Katapult Financed Orders
Orders placed using Katapult lease-to-own services through PayTomorrow are subject to BB Wheels Terms & Conditions as well as all standard return processes outlined in the BB Wheels Return & Cancellation Policy as amended to include the following provisions:
- All products may be returned but must be in new and unused condition. Returns must include original packaging, paperwork, and parts in new and unused condition.
- If guaranteed delivery was purchased, that item / service is considered "used" upon all physical items being successfully delivered to the shipping address associated with the order — and/or — is considered "used" if a guaranteed delivery case was previously opened for the order.
- All returns will be assessed a 20% restocking fee in addition to original outgoing and return shipping expenses as well as the cost of guaranteed delivery (if applicable).
- Returns must use BB Wheels shipping method(s) and supplied shipping labels.
- The return restocking fee, all shipping-related expenses, and the cost of guaranteed delivery (if applicable) must be paid upfront before BB Wheels will provide the return authorization.
- Contact our Customer Service Department at help@bbwheels.com to begin the return process.
Return Procedure
- Contact BB Wheels at help@bbwheels.com to receive a Return Authorization # and return shipping address along with detailed return instructions.
- Clearly write and/or affix the Return Authorization # on the package and return to the address specified.
- Unless the return is due to manufacturer defect or a BB Wheels error, the customer is responsible for return shipping costs.
- If you are returning your product using your own return shipping provider, please provide BB Wheels the tracking # so we can properly follow the shipping status of your return.
- Upon the receipt of your returned product, the manufacturer/vendor may take approximately 10-15 business days to issue BB Wheels your credit.
- After BB Wheels receives credit for the successful return of your product, we will initiate the refund on the original method of payment. The order will be credited the purchase price, less restocking fees and any non-refundable items. BB Wheels will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.
Refusing Delivery of Your Order
If you choose to refuse delivery of your order after we have already fulfilled and shipped the product, you are responsible for restocking fees, return shipping costs and any non-refundable items. This will be deducted from your refund.
If you receive a product you feel is damaged or is the incorrect item, please still accept delivery of the product. This will allow us the most efficient way to determine the best course of action to help you. If you refuse delivery of a product you feel is damaged or incorrect, without first contacting BB Wheels, we must wait for that product to arrive back to our facility or the original shipping warehouse before a replacement product can be sent.
Defective Items
If you receive an item that is broken or defective, BB Wheels will provide a prepaid return shipping label for the damaged product. To obtain the return shipping label, please follow the above return procedure. —Please keep in mind, certain defects such as minor scratches and scuffs to the backside of a wheel that is not visible after installation is normal and not considered defective as manufacturers do not fully finish this area of a wheel or protect it for transit in most cases.— Any damages or defects must be reported to BB Wheels prior to installation and within 48 hours of receiving your products so that BB Wheels can first determine the best course of action.
***BB Wheels may require documented proof showing damage or defects.***
In cases where wheels or tires are deemed to be potentially "out of round" by an installer or customer, this needs to be validated using a Hunter Road Force balancing system. In situations such as this, the customer would need to provide BB Wheels with a printout of a run-out test, the road-force number, and the lateral and horizontal variance. Unfortunately, laser balancing machines and / or a visual inspection of movement is not a valid or accurate assessment of a wheel or tire being defective. BB Wheels strongly encourages all of its customers to have your wheels and tires installed only with Hunter Road Force equipment. Please see the link below to find an installer near you. Note: BB Wheels does not have any affiliations with these shops or businesses, this link is for informational purposes only.
View Hunter Road Force Shop Locator ❱
Non-Returnable Products
BB Wheels Gift Cards are non-returnable and non-refundable.
The cost of guaranteed delivery is non-refundable if one or more items in your order has already been delivered and/or entered the shipping process.
Some products, including but not limited to custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or BB Wheel's error, these items may be exchanged only, no refunds.
Certain brands or discount products are not eligitable for return or exchange, including:
- American Force Wheels
- American Design Factory (ADF) Wheels
- Diamond Back Tires
- Blowout Pricing Items
Holiday Returns
BB Wheels extends the eligible return period from 30 to 60 days on orders placed between “Black Friday” (the Friday following Thanksgiving) and Dec 24th. All other standard return policies and procedures apply.
Canceling Your Order
If you ordered incorrectly or decide you do not want to proceed with an order you already placed through BB Wheels, you must call 320-333-2155 opt. #1 (Sales) or email sales@bbwheels.com as soon as possible. Our family will try our best to help.
Please remember, BB Wheels makes every effort to provide industry-leading processing times on all orders. If your order has already been entered into our order fulfillment system, placed for shipment, is already on the delivery truck, is in transit for delivery, or has already been delivered, we cannot cancel or modify your order. If we are unable to stop your order from being processed and you would still like to return your purchase, standard return shipping costs and restocking fees will apply.
Additional Disclosures
Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued. It is highly recommended that all products be test fitted prior to installing as we cannot accept return of products that have been installed and therefore used.
BB Wheels will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.
The customer is responsible for inspecting all products upon receipt of the items. BB Wheels must be notified of any incorrectly received products or shipping damage prior to installation and within 48 hours of receiving the products. If notified after installation, BB Wheels cannot accept a return on any damaged or incorrectly received items. As with any vehicle part, BB Wheels cannot account for variations in vehicles due to age or customization, occasionally minor modifications may be necessary to ensure correct fitment.